Support

WhereCare Support

If you hit a bug, confusing behavior, or a bad location report, send it in. Short real-world notes are more useful than polished writeups.

App · Privacy · Terms · Community Rules

Best contact right now

Email support@etherlabs.app. Privacy, data-export, and deletion requests go to privacy@etherlabs.app. See the WhereCare account-deletion instructions for the in-app steps and details about information that may be retained.

Recommended subject: WhereCare support

What to include in a bug report

• What you were trying to do.
• What happened instead.
• Your device and browser, if you know them.
• A screenshot, if the problem is visual.

What to include in a place report issue

• The venue name and city.
• What was wrong or missing.
• Whether the report should be disputed or updated.

Response expectations

Support is not staffed 24/7. Safety, account access, and clearly incorrect public data are treated as highest priority.