Delete your WhereCare account
You can request deletion from inside WhereCare or by contacting us. These instructions apply to the WhereCare app and web service.
Request deletion in WhereCare
- Open WhereCare and sign in.
- Open Account.
- Select Request account deletion.
- Enter your current password and submit the request.
You can cancel a pending request from the same Account screen until it is completed.
Request deletion without the app
Email privacy@etherlabs.app from the address associated with your account. Put “WhereCare account deletion request” in the subject. We may ask you to verify ownership before acting on the request.
What is deleted or retained
When deletion is completed, WhereCare revokes account access and removes the account email, username, password, entitlements, username and email-change history, and identifying account-audit details.
Some public venue contributions, votes, reviews, photos, and moderation records may be retained under a non-identifying deleted-user label when needed to keep the community directory accurate, prevent abuse, and explain moderation decisions. Encrypted backup copies expire on their normal schedule, currently within 14 days.
Delete specific data without deleting your account
To request access, correction, or deletion of particular account data or community content, email privacy@etherlabs.app and describe the information involved.
Deletion requests are reviewed to protect accounts and preserve moderation integrity. Support is operator-run and is not staffed continuously.